Planning Your Trip
After you've completed the online form, we will contact you to get more information about your trip along with additional details and preferences. During our initial conversations, we will discuss the expectations you have for your trip and the advantages we will be able to provide.
Note: At this time we do not provide medical transport services. See our Services page for types of companion services we provide.
Once we confirm all the details of your trip, Air Care Travelers will take on the task of booking all the flights and special reservations. Even if you need ground transportation to and from the airport, hotel accommodations or specific services from the airline, we can handle that too!
By the day of travel, we confirm with whom the traveler and the companion both have the pleasure of traveling. We accompany you from the pickup location all the way to your desired destination. We assist with luggage, presenting documentation, stopping for snacks and coffee on the concourse, and making sure you're comfortably seated on the plane. If there are any flight changes or cancellations, we take care of the details so you can complete your itinerary.
We understand how important communication is when your loved ones are en route, especially for minors and seasoned citizens. We make time to give updates to friends or family members throughout the progress of the trip and notify you of any delays or changes.
Our time with you isn't complete until we've ensured you reach your pre-determined destination. It is our pleasure to help make sure your trip runs as smooth and efficiently as possible. We take great pride in providing excellent care with our travelers so, for us, the end of the trip is just as important as the beginning.
For the safety of all those involved, we make sure that we have proper documentation and permissions for all those with whom we travel and follow the safety requirements outlined by the Transportation Security Administration (TSA). The safety of the companions is a priority and have been trained on how to be aware of our surroundings at all times.
We are not a medical transport service. If there are cases in which it is not recommended that you fly, it is important that you disclose that information with us so we may refer you to a company that provides those services.